Refund Policy
1 Refund Eligibility and General Terms
At StationWaveFusionCore, we understand that circumstances change and want to ensure fair treatment for all our budget automation platform users. Our refund policy reflects our commitment to customer satisfaction while maintaining sustainable business practices.
Refunds are considered on a case-by-case basis and depend on several factors including usage patterns, subscription type, and the specific circumstances of your request. We believe in being transparent about what qualifies for our refund program.
- Active subscription for less than 30 days from purchase date
- Minimal platform usage (defined as less than 5 login sessions)
- No successful budget automation setups completed
- Technical issues preventing normal platform access (must be documented)
- Duplicate payments or billing errors on our end
- Medical emergencies or extenuating personal circumstances (documentation required)
Please Note
Refunds are not available for subscriptions that have been actively used beyond the initial trial period or where significant platform resources have been consumed through automated processes.
2 Refund Request Process and Timeline
We've designed our refund process to be straightforward while ensuring proper verification. Here's exactly what happens when you request a refund from our Malaysian operations team.
Submit Request
Email your refund request to [email protected] with your account details and reason for the request. Include any supporting documentation if applicable.
Initial Review (1-2 business days)
Our support team reviews your account activity, subscription history, and circumstances. We may contact you for additional information during this phase.
Decision Notification (3-5 business days)
You'll receive a detailed response regarding your refund eligibility. If approved, we'll provide next steps and expected processing timeframes.
Processing (5-10 business days)
Approved refunds are processed back to your original payment method. Bank processing times may add additional days depending on your financial institution.
Most refund requests receive a response within one week of submission. During peak periods or for complex cases requiring additional review, this timeline may extend slightly. We'll keep you informed throughout the process.
3 Payment Methods and Processing Details
Refunds are processed back to your original payment method whenever possible. However, processing times and availability can vary significantly based on how you initially paid for your subscription.
Credit/Debit Cards
Refunds appear as credits on your statement within 5-10 business days. Some international cards issued outside Malaysia may take up to 15 business days due to additional banking processes.
Bank Transfers
Direct refunds to Malaysian bank accounts typically process within 3-7 business days. International transfers may require 10-15 business days and could incur additional processing fees.
Digital Wallets
Refunds to e-wallets and digital payment platforms usually complete within 2-5 business days, though this depends on the specific service provider's processing schedule.
Currency Considerations
For international customers, refunds are processed in the original transaction currency. Exchange rate fluctuations between purchase and refund dates may result in slightly different amounts when converted back to your local currency.
In cases where the original payment method is no longer available (expired cards, closed accounts), we'll work with you to arrange alternative refund methods. This may require additional verification steps to ensure security and compliance with financial regulations.
4 Partial Refunds and Special Circumstances
Not every situation fits into standard refund categories. We evaluate certain circumstances for partial refunds or alternative solutions that better serve both parties involved.
- Pro-rated refunds for annual subscriptions cancelled within 60 days
- Partial refunds for technical service interruptions exceeding 48 hours
- Adjusted refunds when switching between subscription tiers
- Medical or emergency situations with appropriate documentation
- Business closure or significant financial hardship (verification required)
- Platform incompatibility issues not resolved within reasonable timeframes
For users experiencing temporary financial difficulties, we also offer subscription pause options or payment plan adjustments as alternatives to full cancellation. Sometimes this better serves your long-term budgeting goals while maintaining access to automation features you've already configured.
5 Contact Information and Support
Questions about refunds or need to submit a request? Our customer support team based in Kuala Lumpur is ready to help you understand your options and guide you through the process.
Get Refund Support
Phone: +60356359882
Office Hours: Monday - Friday, 9:00 AM - 6:00 PM (Malaysia Time)
Mailing Address:
StationWaveFusionCore
Menara See Hoy Chan, Suite 06-07, 6th Floor
374, Jln Tun Razak
50400 Kuala Lumpur, Malaysia
When contacting us about refunds, please include your account email, subscription details, and a clear explanation of your situation. This helps us process your request more efficiently and provide the most appropriate solution for your needs.
Response Time Commitment
We respond to all refund inquiries within 24-48 hours during business days. Complex cases requiring additional review may take longer, but we'll keep you informed of progress throughout the evaluation process.